Popular FAQ
Please contact us if you have any other questions.
Orders and Shipping
On average it takes 7 days from the time of order to it arriving at your home or office, but rest assured that we will keep you updated.
You can create an account by going to this link. Once you have filled out your username and password, click on the “Register” button.
If you have an account, you can click on this link to be taken to your saved addresses. Alternatively, enter the new address on checkout.
We don’t issue a tracking number after you have made a purchase, but it is managed by our sales team and we will keep you informed.
No, all credit card payments are processed by PayFast (which is a local payment gateway), so we do not store any payment information.
At the moment our products can only be delivered in South Africa. We will keep this page updated if that changes in the future.
To simplify deliveries and to minimize cost, we always try to combine all orders in a single trip, but it is possible that it may be split up.
Returns and Issues
If the product is defective/dead on arrival, we will send a courier to pick it up and replace it for you at no cost to you. However, if you made a mistake with the order (e.g. purchased the wrong model), you will be liable for the courier fee. Additionally, a return will only be entertained within 7 days of receipt of the device, and if the shredder packaging is opened, a 15% handling fee will be applied.
In the unlikely event that you received a damaged or incorrect item, please contact our support team and they will help you sort it out.
It depends on what has been ordered, so please contact our support team and we will handle it for you (including sending a courier).
If you have just ordered, it should be possible to change your shipping address in time. Nevertheless, please contact support immediately.
Yes, but to avoid unnecessary delays and expense, please let us know immediately so that our support team can handle it properly.
Yes, provided it is something that we will continue to stock, you are welcome to order it and we will keep you updated.